Worker Engagement Specialist 

About the Role

We are searching for a Worker Engagement Specialist (WES) in Tamil Nadu to join our team as a freelance or part time consultant and help us successfully and effectively collaborate with and service a diverse portfolio of clients and their suppliers in South India. With a social compliance and supplier engagement background, and a keen interest and capacity for the use of technology, you are a candidate that will engage with workers, suppliers and brands in India to drive meaningful impact.  

Working with the Programs and Solutions team, you will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the Ulula platform usage, engaging with workers and promoting participation, managing grievance cases on the Ulula dashboard, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe.

If the role sounds like a good fit for you, we’d love to hear from you.

What you’ll do:
  • Lead the deployment of digital worker voice programs in workplaces in India
  • Lead supplier platform training and technical support
  • Lead case management of grievances in programs that have a digital grievance mechanism – liaising and collaborating with suppliers and brands 
  • Be available for investigation and remediation support if requested by brands
  • Support the development and updating of supplier and worker onboarding materials 
  • Own regular communication with supplier management – from program introduction to status check-ins
  • Liaise with internal stakeholders including the Director of Programs, Program Managers and Deployment Team to ensure effective deployment
  • Gather client and supplier feedback and ideas to inform platform advancements
     Your preferred profile:
    • Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights
    • 5+ years’ experience working within the global supply chain industry, delivering social or labour impact projects
    • Excellent communication skills, both oral and written, in both English and Tamil (knowledge of other Indian languages such as Hindi, Oriya, Kannada a bonus)
    • Organized, conscientious and accountable 
    • Experience in customer / client services and delivery
    • Based in South India is required
    • Occasional travel nationally may be required (in accordance with relevant COVID-19 regulations)
    What sets you apart:
    • Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX), or knowledge and experience in community relations, corporate social responsibility programs 
    • Understanding of labour, human and community rights issues in global supply chains
    • Experience with adopting new technology and train others to do the same 
    • Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects
    • Passion for equality and safe workplaces
    About Ulula

      Based in Toronto with a globally distributed team, Ulula is a software and analytics platform that connects directly and anonymously with workers and communities around the world. Our platform obtains honest feedback and creates more transparent and responsible supply chains. Ulula is a Certified B Corporation and social enterprise that aims  to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers around the world. We have projects across the globe including India, Peru, South Africa and China with clients ranging from NGOs to government departments to household name brands.

      Ulula is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.