Privacy Policy – Ulula Canada Inc

Privacy Policy

Last Updated: January 2026

At Ulula Canada Inc ("we," "us," or "our"), your privacy is foundational to the work we do. This Privacy Policy outlines how we collect, use, and protect your personal information within our telecommunication-assisted services, including surveys and grievance mechanisms.

1. Information We Collect

We collect information directly from you when you interact with our platforms. This includes:

  • Contact Data: Mobile phone number (for SMS, MMS, WhatsApp, or Viber messaging).
  • Interaction History: Messages sent/received and your communication preferences.
  • Survey/Grievance Data: Any information you provide when filling out website forms, participating in surveys, or using our grievance lines.

2. How We Use Your Information

We use your data to facilitate transparent communication and provide our core services:

  • Operating and maintaining our grievance and survey platforms.
  • Responding to your inquiries and support requests.
  • With your explicit consent: Sending automated text or media messages regarding updates, alerts, or informational content.

3. Mobile Privacy & Third Parties

Your mobile information is strictly protected. * No Sharing for Marketing: We do not share, sell, or rent mobile information with third parties or affiliates for marketing or promotional purposes.

  • Opt-in Data Exclusion: All categories of personal data exclude text messaging originator opt-in data and consent; this specific information will never be shared with third parties for any reason.

4. Messaging Terms & Choices

User Opt-In

You may opt-in to our services through various channels, including:

  1. Initiating communication with our services and consenting to receive replies.
  2. Submitting your phone number via our website forms, surveys, or grievance portals.
  3. Signing a physical, handwritten consent form.

Note: By opting in, you represent that you are the owner or authorized user of the wireless device used to subscribe.

Cost & Frequency

  • Frequency: Message frequency varies based on your interaction level and specific campaign types.
  • Cost: Ulula Canada Inc does not charge users for these services. However, standard message and data rates may apply based on your wireless carrier plan.

Opt-Out Instructions

You maintain full control. To stop receiving mobile communications:

  • Text Messaging: Reply STOP, QUIT, or UNSUBSCRIBE to any message you receive from us. You will receive one final confirmation message of your opt-out.

5. Data Security

We employ industry-standard technical and organizational safeguards (including encryption and access controls) to protect your personal information from unauthorized access, disclosure, or loss.

6. Policy Updates

We may update this policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of significant changes by updating the "Last Updated" date at the top of this page.

Contact Us

If you have questions or concerns regarding your privacy, please reach out to our team:

Ulula Canada Inc 95 Wellington St W, Suite 2000 Toronto, ON M5J 2N7, Canada
Email: info@ulula.com  Phone: +1 (647) 693-9992