Grievance Mechanism
Protecting workers and communities and enabling effective remedy
Ulula’s two-way grievance mechanism empowers workers to directly and anonymously raise concerns at any time and digitally connect with support for real-time case management. This powerful platform collects grievances at scale, while enabling effective remediation.
Real time insights and early warning mechanism
Workers and communities on the ground are well positioned to identify budding social, environmental and labor risks as they arise. Ulula equips key stakeholders with anonymous feedback channels to raise concerns safely and securely and inform on latent risks to prevent issues from escalating and causing human, financial and reputational damages.
Real time insights and early warning mechanism
Workers and communities on the ground are well positioned to identify budding social, environmental and labor risks as they arise. Ulula equips key stakeholders with anonymous feedback channels to raise concerns safely and securely and inform on latent risks to prevent issues from escalating and causing human, financial and reputational damages.
Accessible communications channels to capture anonymous grievances anytime, anywhere
Whether you are engaging stakeholders in rural regions where network connectivity is low, or in areas with strong network connectivity and access to data, we make sure that you can get feedback from them through the most compatible channels.
More channels available. Contact us.
Stay ahead on Business and Human Rights
Designed in alignment with the UN Guiding Principles on Business and Human Rights and mandatory human rights due diligence regulation, Ulula’s robust grievance mechanism supports business in identifying human rights risks across a company’s operations and within its extended supply chain.
24/7 automated monitoring and alert system
Ulula’s ‘chatbots’ are always available, secure and can automatically process large volumes of grievances in multiple languages across communication channels, including SMS, voice, smartphone app (iOS and Android), WhatsApp and other messenger applications. Grievances are centralized into the platform and are organized by issue type and urgency and alerts relevant case managers systematically. This automated process effortlessly outperforms the limitations of human-powered hotlines. It enables a more effective allocation of human resources to the most urgent cases and salient issues.
Anonymous
Any language
Secure data
Collaborative case management system
Companies, case managers and/or external third-parties review and respond to individual grievances via SMS or voice response directly within the Ulula platform. Team members have differentiated levels of access within the case management system to support effective collaboration between supply chain actors and keep workers safe.
Collaborative case management system
Companies, case managers and/or external third-parties review and respond to individual grievances via SMS or voice response directly within the Ulula platform. Team members have differentiated levels of access within the case management system to support effective collaboration between supply chain actors and keep workers safe.
Address issues before they escalate
Get in touch to see how Ulula’s grievance mechanism can serve as an early warning mechanism to operational, social, labor and environmental risks.