Managing Social Risk
Fostering Shared Value

Engaging communities through mobile technology
to re-define the impact of business in society



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$20 million per week: Value lost (average) in industrial mineshutdown. Much more in oil and gas sector.

$2-3 billion per year: Savings in oil, gas and mining with 5-10% reduction in socio-environment risks.

Long term: Increased Net Present Value (NPV) of assets from enhanced ‘social license to operate.’



Measure, predict and address social demand and service delivery.

Mobile-enabled public-private partnerships in communities where large corporations operate.

Monitor social, economic and environmental risk.

Real-time data to improve impact and maximize shared value.


The creation of a real-time, reliable and sustainable feedback system between communities and business provides the backbone of a data-driven to community engagement and stakeholder dialogue. It also creates a major tool for corporate decision-making and communication. The main use cases for the data are summarized below.

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Mobile polling and third-party mobile grievance mechanisms enable a granular understanding of the specific concerns various groups face. Collected data creates a detailed and real-time social and spatial map that enables a dialogue between the company, community and local authorities to co-create mutually acceptable solutions.
Community members can report – free of charge and anonymously- environmental and social problems to Ulula through voice and SMS. Ulula automatically acknowledges receipt and communicates directly with the company to signal any incident and get a response. When the incident is unrelated to the corporation or/and has direct public policy relevance, information is shared with the government. This early-warning mechanism lowers the cost of social and environmental action.
A similar model enables a more democratic and cost effective consultation around social expenditures at the local level. The data collected through the system provides an evidence-based approach to allocating and tracking the impact of social expenditures – public and private. For instance women can report about the effectiveness of a corporate funded maternal health project or a bed nets distribution program. At scale the system provides a powerful mechanism to track social service delivery and to improve public as well as private sector performance.
Individuals’ economic expectations in communities where large businesses operate are often disappointed. Resource companies typically spend billions in the supply chain; yet procurement largely bypasses local actors. Ulula can provide a detailed survey of communities’ aspirations and capacities to help engineer innovative programs to create jobs, enhance market participation and increase local sourcing.
Data collected through a ‘worker panel’ service could enable large organizations to better understand real-time working conditions experienced by workers in their supply chain. By aggregating data from large numbers of workers, it provides an overview of conditions from the workers’ perspective.
The data provides a fact-based and transparent platform that provides more timely and regular material for communication between local stakeholders and for corporate communications. Ulula also creates a more robust evidence to justify and assess social investment programs to key public officials and corporate decision-makers who often lack reliable metrics to appraise their return on investment on non-technical issues and service delivery.

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About Us



• Ulula means “transparency” in Chichewa- a southern African language
• Systematic feedback to individual user free of charge through the platform
• Regular and free aggregated information to the community


• A cornerstone of
our commitment to every user
• We will not share personally-identifiable information without individual consent

Blog & News

What’s new at Ulula?

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The Consequences of Ignoring Post Conflict Sensitivity in CSR Policies

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Guest blog by Thorbjørn Waal Lundsgaard  Thorbjørn Waal Lundsgaard, has an MPhil in peace and conflict transformation, is currently pursuing an Msc in Development Management at the University of Agder, Norway, and an LLM in International Human Rights Law from Oxford Brookes University. This guest blogs draws on an article by Thorbjørn recently published in […]

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Technology in Stakeholder Engagement: Initial Results of an Industry Survey

July 8th
Antoine Heuty

Brendan Murphy and Oseyi Ikuenobe New research by Daniel Franks (Center for Social Responsibility in Mining) and Queensland University and Rachel Davis (Shift) find that delays in world-class mining operations valued between US$ 3 and US$ 5 billion caused by conflict with communities can incur costs of up to US$ 20 million per week (see […]

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Notes From the Field: Redeyef, Tunisia

June 9th
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Linda Pappagallo Redeyef is a phosphate-mining town close to the border of Algeria, known to be the site of important uprisings in 2008, a foretaste of Tunisia’s 2011 Jasmine revolution. A few weeks ago, Ulula visited  local miners to understand and discuss community needs related to stakeholder engagement and company-community dynamics in a politically unstable […]

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The Costs of Community Conflict in the Extractive Industries: 3 Cases from the Field

May 16th
Antoine Heuty

Antoine Heuty and Linda Pappagallo The costs associated from escalating conflict with neighboring communities can be substantial for extractive sector companies. Here are three examples of what the oil, gas and mining community labels “non-technical risk” – risks associated with social and environmental disruptions at site level.   Kokopo LNG Project, New Guinea In Kokopo, […]

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Antoine Heuty


Manu Kabahizi


Erika Rodrigues


Linda Pappagallo


Cornelius Graubner


Oseyi Ikuenobe


• Daniel Franks is Deputy Director at the Centre for Social Responsibility in Mining/ Co-chair SIA International Association for Impact Assessment
• Raja Kaul , Independent Consultant
• Emmanuel Letouzé, PhD Candidate UC Berkeley, Fellow at Harvard Humanitarian Initiative, Doctoral Fellow at the Qatar Computing Research Institute
• Erik Nielsen Senior Advisor,Global Issues and Development Branch, Foreign Affairs, Trade and Development Canada
• Linda Raftree is Senior Advisor, Innovation, Transparency and Strategic Change at Plan International
• Martin Tisne is Director, Policy at Omidyar Network

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